GroupTweet Frequently Asked Questions

If you have any questions about the items below, just email Support@GroupTweet.com

There will be slight differences depending on your desired scenario, however the following will work for most users (additionally check out this blog post complete with screenshots):

1. Create a new Twitter account for your group at Twitter.com if you haven't already. This account will be different than your personal Twitter account. To use the same email address on multiple Twitter accounts, use the trick outlined on our blog: The GroupTweet Blog

2. Visit GroupTweet.com and connect the Group Twitter account (not your personal Twitter account) with GroupTweet.

3. Choose your GroupTweeting method: Contributors can now Tweet from your group account in two ways. They can either login to your GroupTweet dashboard or they can Tweet directly from their personal Twitter accounts - no need to visit or login to a new website! To GroupTweet from their personal Twitter accounts, contributors simply send a Direct Message or an @Mention to the group, or include the group's Hashtag in a Tweet.

4. Add Contributors: You have complete control who you allow to Tweet from the group account. Smaller groups will want to grant access to only specific individuals. Larger groups can either send out their invite link and have potential contributors register or keep their account open to all interested contributors. If you manually list contributors' Twitter usernames contributors can start Tweeting from the group account without needing to register! Completely public GroupTweets are also an option opening up your account to any potential Twitter contributors. Link filters and Spam filters are available to prevent abuse of public accounts.
There will be slight differences depending on your desired scenario, however the following will work for most users:

1. Visit GroupTweet.com and connect the Twitter account that you wish to add contributors to.

2. Choose your GroupTweeting method: Contributors can now Tweet from your group account in two ways. They can either login to your GroupTweet dashboard or they can Tweet directly from their personal Twitter accounts - no need to visit or login to a new website! To GroupTweet from their personal Twitter accounts, contributors simply send a Direct Message or an @Mention to the group, or include the group's Hashtag in a Tweet.

3. Add Contributors: You have complete control who you allow to Tweet from the group account. Smaller groups will want to grant access to only specific individuals. Larger groups can either send out their invite link and have potential contributors register or keep their account open to all interested contributors. If you manually list contributors' Twitter usernames contributors can start Tweeting from the group account without needing to register! Completely public GroupTweets are also an option opening up your account to any potential Twitter contributors. Link filters and Spam filters are available to prevent abuse of public accounts.

4. Select your tweet template. This determines how Tweets look when they are Tweeted from the GroupTweet account. Do you want to display each contributors username at the beginning or end of the Tweet? Do you want to hide the contributors usernames and have each GroupTweet look just like any other Tweet?

Still confused? Check out this blog post that gives you a step by step guide to using GroupTweet (screenshots included)
First, you need login to your Group Twitter Account at Twitter.com and mark your account as "Protected." For more info, see this Twitter Support page. Please note, that with Protected accounts, you will have to manually approve each follower of your account.

Second, by default, all GroupTweet dashboards are defaulted to "semi-private." This means that anyone you share your GroupTweet invite link with can sign up and start Tweeting from your account. If you want to make sure you have total control over who can access your GroupTweet dashboard, switch your GroupTweet privacy settings to "Private" which will require you to have to manually approve each contributor that signs up with your invitation link.

If you desire complete privacy, in addition to contributors Tweeting from your private dashboard, the only remote GroupTweet option you should enable is the Direct Message "Tweeting Method". This means contributors can also participate by sending a Direct Message from their personal accounts (either public or private) to the GroupTweet account. These incoming private messages will be converted into Tweets from the private GroupTweet account for only approved followers to see.

No! Contributors can now Tweet from your GroupTweet account without needing their own personal Twitter account. Just share your dashboard invite link and contributors can register with an Email address or with a Facebook account!

However if a contributor does have a personal Twitter account - this is the recommended registration method as it allows them to GroupTweet both via your group dashboard as well as by simply sending an @Mention, DM, or hashtagged Tweet from any Twitter client they already use!
Yes, no problem! Just change the Tweet Formate to Message Only under the GroupTweet settings.
If they are in the United States, they can simply text "Follow yourgroupnamehere" to the number 40404. For example, if your group account name is @mygroup, they would text "follow mygroup" to 40404 (without the quotes). Users outside the United States should lookup their short code here Users can also do it via Twitter.com, see this Twitter support page
Unfortunately, this is a Twitter restriction. If you already have a Gmail address, you can use the following trick outlined at The GroupTweet Blog. If not, signing up for a Gmail account is easy!
Hashtag functionality only works with either listed contributors or users that the GroupTweet account is following (if your account is open to all contributors). We do not allow you to retweet any and all mentions of a chosen hashtag. Doing so would risk suspension by Twitter.
Its likely just an account settings configuration issue. Simply email us at Support@GroupTweet.com with a link to the Tweet that wasn't picked up and GroupTweeted, and we will investigate!
No, you can simply send your invite link to all your contributors and have them register with GroupTweet as contributors to your group! If you have hundreds or thousands of potential contributors, you could also mark your account as "open" to any Twitter contributor and utilize an "Unrestricted Contributors" account. If you seeing spam or unwanted messages coming through you can enable the Link Filter and/or turn on Message Moderation to manually approve each message or block abusive users through Twitter.com and they will no longer be able to @Mention your GroupTweet account any longer.
No problem! Simply visit Twitter.com and sign into the Group Account. Visit Settings--Notifications--and uncheck "Email me when: I'm sent a direct message, reply, or mention"
You can turn off the GroupTweet service by configuring your account and setting Status to "Inactive". Also within the configuration options, you can completely remove your group account information from our system.